DTI ACHIEVES 99.38% RESOLUTION RATE OF CONSUMER COMPLAINTS IN 2017

From January to December 2017, the Department of Trade and Industry (DTI), through its Fair Trade Enforcement Bureau (FTEB), received a total of 7,847 consumer complaints nationwide. Twenty-one percent or 1,670 of these were endorsed to other government agencies (16% or 1,249) and to other DTI offices/bureaus (5% or 421) for appropriate action.

DTI Secretary Ramon M. Lopez reports, “The augmented efforts of the mediation and adjudication teams of the DTI’s Fair Trade Enforcement Bureau (FTEB) resulted to the prompt redress of consumer complaints. For 2017, the DTI achieved a resolution rate of 99.38% on consumer complaints filed to the DTI-FTEB.” – Trade Secretary Ramon M. Lopez.

DTI-Consumer Protection Group (CPG) Undersecretary Atty. Ruth B. Castelo further reports, “In parallel to resolving received complaints, the DTI received a client satisfactory feedback of 88.91%”.
 Read more.

 

 (Source: DTI Website)

 Date Posted: February 28, 2018